Product
The incident is the center of the product.
WashOrbit connects a customer issue to the member, visit, location, operational cause, recovery, corrective action, and eventual membership outcome. It is not a second POS, a CRM, or a maintenance suite.
WashOrbit sits on top of the systems you already use.
Your POS remains the system of record for identity, vehicles, memberships, visits, and payments. Start with existing POS data — CSV/XLSX or scheduled exports are enough to operate. Live connectors can come later. We do not promise that no POS data will ever be needed.
Incident intake
- Capture customer, membership status, vehicle, location, visit, and complaint
- Types such as damage claim, wash quality, billing/membership, employee interaction, equipment, safety, or service interruption
- Severity, source, notes, and assignment so someone owns the response
Match the member and the visit
- Link the incident to a customer, membership, wash visit, and site
- See whether this is an isolated complaint or part of a larger operational issue
- Related-incident detection uses location, time, category, and manager grouping — so three mirror-damage reports in two hours at the same site are visible
Recovery with enforceable approvals
- Track free washes, credits, refunds, damage reimbursement, gift cards, and membership extensions
- Record value, who proposed it, who approved it, and when
- Simple approval thresholds — for example site manager up to $25, regional manager up to $500, above that executive review
Corrective action and verified closure
- The incident does not end because money moved. Assign inspect-equipment, retrain, update signage, or change a procedure — with an owner, due date, status, and evidence
- Closure captures customer resolution (satisfied, no response, escalated) and operational resolution (root cause fixed, no issue found, monitoring required)
- Record whether the customer returned, remained an active member, cancelled, or churned
An operator dashboard, not vanity metrics
- Open incidents by severity, aging, owner, and location
- Pending approvals, recovery spend, and overdue corrective actions
- Repeat categories and sites, members retained vs cancelled, estimated membership impact
- Estimates are labeled as estimates. We do not invent ROI.
What WashOrbit is not
WashOrbit does not manage everything that happens at a car wash. It makes sure customer-affecting failures are identified, resolved, fixed at the source, and measured financially.